FAQs

PAYMENT

What forms of payment do you accept?

We accept PayPal, BPI bank deposit, BDO bank deposit, and cash payment on pick-up from our office.  


SHIPPING

Can I send part of my order to a different address?

We only ship to the shipping address provided at checkout and cannot ship to multiple addresses. Please consider placing multiple orders should you desire your items to ship to various locations.

When can I expect my in-stock items to ship?

As most of our products are custom-made (wallpaper, decals, and renditions), please allow 10 working days for production upon receipt of payment. 

For original artwork, shipment would take 3-5 working days.


ORDERS

Wait, I ordered the wrong color/quantity/product!

Lex & Lia will not be liable for wrong color/quantity/product ordered.

How do I cancel my order that has not yet shipped?

It is our goal to ship your order as quickly as possible, therefore it is possible that your order may ship before a cancellation request has been seen by our customer care department. If your order has been produced or shipped before the request is made, we are unable to exchange or refund your order. However, if your order has not begun processing, we would be happy to honor your request at that time.

I received something other than what I ordered, what do I do?

We’re sorry to hear this! Although our fulfillment error rate is far below industry average, mistakes do sometimes happen. Please notify us via our contact page, and we’ll get it sorted out for you!


My order is damaged, what do I do?

Our apologies! Though each product is inspected for quality assurance before shipping and after installation (for wallpaper), it is possible to receive a damaged product. For this reason it is important to open and inspect your items as soon as you receive them. Please notify us by sending a photo of the damaged item via our contact page within 14 business days of receiving your package if there is anything wrong with your item(s). We cannot replace damaged items outside of this time frame. 

What if I did not receive my package and tracking shows as delivered?

We are sorry to hear this! Lex & Lia is not responsible for mail that is lost by the courier. Thank you for your understanding.



CONTACT

Do you have a phone number? 

The best way to get in touch with us is through our contact page, as all emails are typically responded to within one business day. Thank you for your understanding.


I sent a message via the contact page, why haven’t I received a reply yet?

There are typically two reasons we’ve found that customers may not receive our reply. The most common reason is that our email has been automatically filtered to a junk/spam mail folder due to mail settings and filters set up on the email account. Please always be sure to check your junk/spam folder, in addition to your inbox.  The other reason we typically find is that there was a typo in the email address when the contact form was filled out, and our reply was sent back to us as undeliverable. If you are still unable to locate an email reply from us within 2 business days, we ask that you please submit your inquiry again via our contact page.